Shivaksha Restro
At Shivaksha Restro, we take pride in delivering delicious food and excellent service. Your satisfaction is important to us. Please read our Refund & Return Policy carefully:
Orders can be canceled within 5 minutes of placing the order by calling us at 7479714755.
Once food preparation has begun, cancellation is not possible.
Refunds will be provided in the following cases:
✔ You received the wrong order.
✔ Your order is incomplete.
✔ The food delivered is spoiled, damaged, or unsafe for consumption.
✔ Delivery is delayed by more than the promised time without prior notice.
No Refunds will be given for:
✖ Change of mind after placing the order.
✖ Personal taste preferences or dissatisfaction unrelated to food quality.
✖ Incorrect delivery due to wrong address or contact details provided by the customer.
Due to the perishable nature of food, returns are accepted only under these conditions:
Wrong item(s) delivered.
Incomplete or damaged order.
Spoiled or unsafe food received.
Non-Returnable Items:
Correctly delivered food as per your order.
Food partially consumed or tampered with after delivery.
Orders where the complaint is raised after 1 hour of delivery.
To report an issue and request a refund or return:
Contact us at 7479714755 or email shivaksharestro@gmail.com within 1 hour of delivery.
Provide your order number, description of the issue, and photo evidence if applicable.
Our team will verify the issue and take appropriate action.
Approved refunds will be processed within 7-10 business days to the original payment method.
In some cases, a replacement meal, store credit, or discount may be offered.
For any questions related to refunds, returns, or order issues, contact us:
📞 Phone: 7479714755
📧 Email: shivaksharestro@gmail.com
